joya2 Terms & Conditions — Please Read Carefully

1Introduction & Acceptance of Terms

These Terms and Conditions ("Terms", "T&C", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and joya2 ("we", "us", "the Platform", "joya2") governing your access to and use of the joya2 website, its subdomains, mobile interface, and all associated gaming and betting services offered therein. By accessing, browsing, registering on, or otherwise using the joya2 platform in any capacity, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in their entirety.

These Terms apply to all users of the joya2 platform, including visitors who browse the site without registering and registered members who hold an active account. If you do not agree to any part of these Terms, you must immediately cease using the joya2 platform and, if applicable, close your account. joya2 reserves the right to amend these Terms at any time, and continued use of the platform after any amendment constitutes your acceptance of the revised Terms.

2Eligibility Requirements

To be eligible to register and use the joya2 platform, you must satisfy all of the following conditions at the time of registration and at all times during your use of the platform. joya2 reserves the right to request documentation to verify eligibility at any stage.

• You must be at least 21 years of age. joya2 applies a strict 21+ age policy across all its services, including casino games, sports betting, and all promotional activities. Users who are found to be under 21 will have their accounts closed immediately and any funds held pending verification may be subject to review.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you. If you are in a jurisdiction where online gaming is prohibited, you must not register or use the joya2 platform. Registering from a restricted jurisdiction is a violation of these Terms.
• You must register using accurate and truthful personal information. The mobile number, name, and any other details you provide during registration must be your own. joya2 does not permit the use of fictitious identities, aliases, or another person's details.
• You may only hold one account on joya2. Registering multiple accounts for the same individual — whether using different mobile numbers, different names, or different devices — is strictly prohibited and will result in the immediate closure of all associated accounts and forfeiture of any balances held in those accounts.
• You must not be a current or former employee, contractor, or direct family member of an employee of joya2 or any of its affiliated entities. Employees and their immediate family members are not eligible to hold player accounts or participate in any promotional offers.

3Account Registration & Security

Each user is permitted to hold one registered account on joya2. The registration process requires you to provide a valid mobile number that is your own, a secure password, and accurate personal details. Your account credentials — particularly your password — are your responsibility and must not be shared with any third party under any circumstances.

• You are solely responsible for maintaining the confidentiality of your account login credentials. joya2 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure.
• You must notify joya2 immediately via live chat or email if you suspect that your account has been accessed without your authorisation. joya2 will investigate such reports and may temporarily suspend the account during the investigation period.
• Account information including your registered mobile number may only be changed by contacting joya2 customer support and completing the required identity verification process. joya2 will not process account detail changes without satisfactory verification of your identity.
• joya2 reserves the right to implement additional KYC verification procedures at any time, including but not limited to requesting a copy of a government-issued identity document, a photograph, or proof of address. Failure to complete KYC verification when requested will result in account restrictions including the suspension of withdrawal functionality.
• Players are responsible for the accuracy of all information provided at registration and must update their account information promptly if any details change. Providing false or misleading information at registration is grounds for immediate account closure.
• joya2 may, at its absolute discretion and without prior notice, close or suspend an account where it has reason to believe that the information provided by a user is false, incomplete, or that the user does not meet the eligibility requirements set out in these Terms.

4Deposits & Withdrawals

joya2 facilitates deposits and withdrawals in Bangladeshi Taka (৳) via approved payment methods including bKash, Nagad, Rocket, Upay, and select local bank transfers. All financial transactions on joya2 are subject to the following terms.

• The minimum deposit on joya2 is ৳100. Minimum withdrawal amounts may vary by payment method and are displayed within your account settings. joya2 does not charge a processing fee on standard deposits or withdrawals, however your mobile wallet provider (e.g. bKash, Nagad) may apply their own transaction charges.
• All deposit and withdrawal transactions must be made using payment methods registered in your own name. joya2 does not accept third-party deposits — funds deposited from a payment method that does not belong to the account holder will be returned to the source and the account may be flagged for investigation.
• Withdrawals will be processed to the same payment method used for the most recent qualifying deposit wherever technically possible. joya2 reserves the right to request additional verification documents before processing any withdrawal, particularly for first-time withdrawals or withdrawals above threshold amounts.
• Withdrawal requests are typically processed within 15 minutes during standard operating hours. Processing times may be longer during periods of high demand, system maintenance, or where additional verification is required. joya2 does not guarantee specific withdrawal processing times.
• Balances in your joya2 account that have remained inactive (no login, no deposit, no withdrawal, no betting activity) for a period of 180 consecutive days may be subject to an inactivity fee. joya2 will provide reasonable notice before applying any inactivity fee to an account.
• joya2 reserves the right to delay or decline any withdrawal request where it has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms. Any such withdrawal will be held pending investigation and joya2 will cooperate with relevant authorities as required by law.

5Bonuses & Promotions

joya2 offers various promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spin offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL, and the T20 World Cup. All bonuses are subject to the following general terms in addition to any specific terms communicated at the time of the promotion.

• All bonuses are subject to wagering requirements before any associated bonus funds or winnings derived from bonus funds may be withdrawn. The applicable wagering requirement for each promotion is stated at the point of offer. You should read and understand the wagering requirement before claiming any bonus.
• Bonus funds are non-transferable and may only be used on the joya2 platform by the account holder to whom they were issued. Bonuses may not be exchanged for cash directly — they must be played through in accordance with the applicable wagering requirement before withdrawal eligibility is unlocked.
• joya2 reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice. If a promotional offer is withdrawn after a player has partially completed the associated wagering requirement, joya2 will assess each case individually and may, at its discretion, allow completion of the rollover.
• Bonuses are intended for personal recreational use only. Systematic exploitation of bonus offers — including but not limited to bonus hunting, arbitrage betting using bonus funds, or coordinated multi-account bonus claiming — constitutes a material breach of these Terms and will result in account closure and forfeiture of all associated balances.
• Only one welcome bonus is available per player, per household, per device, and per IP address. Where joya2 determines that multiple accounts have been created to claim more than one welcome bonus, all accounts beyond the first will be closed and all bonus funds and associated winnings forfeited.

6Gameplay & Fair Play

joya2 is committed to providing a fair and transparent gaming environment. All casino games available on the joya2 platform use certified Random Number Generation (RNG) technology supplied by our game providers. Sports betting odds are set independently and reflect market conditions at the time a bet is placed.

• All bets placed on joya2 are final once confirmed. joya2 does not accept requests to cancel, void, or amend a bet after it has been accepted by the system, except in cases where a clearly documented technical error occurred during the bet placement process.
• In the event of a technical malfunction, disconnection, or error that affects the outcome of a game or bet, joya2 will review the relevant logs and may void the affected round or bet. joya2's decision in such cases is final. joya2 is not liable for losses incurred by a player as a result of a technical issue on the player's device or internet connection.
• joya2 reserves the right to withhold winnings and void bets where it has reasonable grounds to believe that a technical error, data feed error, or pricing error resulted in odds or payouts being offered at levels that do not reflect the true intended market price. In such cases, bets will be settled at the correct price or voided at joya2's discretion.
• Players are responsible for understanding the rules of each game before participating. Game rules are available within each game interface on the joya2 platform. joya2 recommends that players familiarise themselves with the RTP, volatility, and rules of any game before wagering real money.

7Prohibited Conduct

The following conduct is strictly prohibited on joya2 and constitutes a material breach of these Terms. joya2 reserves the right to take immediate action — including account suspension, account closure, and forfeiture of balances — against any user found to be engaging in prohibited conduct.

• Fraudulent activity of any kind, including the use of stolen payment credentials, chargeback fraud, identity fraud, or any attempt to manipulate the outcome of games or betting events through collusion, hacking, or exploitation of software vulnerabilities.
• Money laundering or any attempt to use joya2 as a vehicle to conceal, transfer, or legitimise funds derived from illegal activity. joya2 maintains robust anti-money-laundering procedures and is required to report suspicious activity to the relevant authorities.
• Use of automated bots, scripts, artificial intelligence tools, or any software designed to interact with the joya2 platform in a manner that is not consistent with normal human gameplay. Use of such tools to gain an unfair advantage is strictly forbidden and will result in immediate account closure.
• Abusive, threatening, racist, or otherwise offensive behaviour directed toward joya2 staff or other users via any communication channel including live chat, email, or any community feature within the platform. joya2 maintains zero tolerance for harassment of its employees or other users.
• Any attempt to reverse-engineer, decompile, disassemble, or otherwise tamper with the joya2 platform, its software, or any of the games hosted on the platform. Any attempt to scrape, harvest, or systematically extract data from the joya2 platform without prior written authorisation.

8Account Suspension & Termination

joya2 reserves the right to suspend or permanently close any account at its absolute discretion, with or without prior notice, in circumstances including but not limited to those described below.

• Where joya2 has reasonable grounds to believe that a user has breached any provision of these Terms, including eligibility requirements, prohibited conduct provisions, or the account registration rules.
• Where joya2 is required to do so by applicable law, court order, or the direction of a competent regulatory or law enforcement authority.
• Where a user requests voluntary self-exclusion via the responsible gaming tools available in their account, or contacts joya2 support to request account closure. Self-exclusion requests are processed promptly and the account will be restricted from accepting new deposits or bets immediately upon processing.
• Upon closure of an account — whether initiated by the user or by joya2 — any remaining real-money balance (excluding bonus funds or winnings derived solely from bonus play that have not met the applicable wagering requirement) will be returned to the player via their registered payment method, subject to completion of any outstanding verification requirements.

9Intellectual Property

All content on the joya2 platform — including but not limited to the joya2 brand name, logo, website design, graphics, text, software, game interfaces supplied by joya2 (as distinct from game content supplied by third-party providers), promotional materials, and the overall look and feel of the platform — is the exclusive intellectual property of joya2 or its licensors and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the joya2 platform for your own personal recreational purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any content on the joya2 platform without prior written authorisation from joya2.

10Limitation of Liability

To the maximum extent permitted by applicable law, joya2 limits its liability in connection with your use of the platform as follows.

• joya2 is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or any financial loss not directly caused by a proven error attributable to joya2.
• joya2 does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, emergency maintenance, or technical failures beyond joya2's reasonable control may cause temporary service interruptions. joya2 will make reasonable efforts to communicate planned downtime in advance.
• Nothing in these Terms limits joya2's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law. If you believe joya2 has acted in error, you should contact the support team promptly and provide full details of the issue so that it can be investigated.

11Privacy & Data Protection

joya2 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement and is incorporated herein by reference. By accepting these Terms, you also accept the joya2 Privacy Policy. You are encouraged to read the Privacy Policy carefully to understand how your personal data is collected, used, and protected.

12Changes to These Terms

joya2 reserves the right to update, amend, or replace any part of these Terms at any time. When material changes are made, joya2 will update the "Last Updated" date at the top of this page. For significant changes, joya2 may also notify registered users via their registered mobile number or through a notice displayed prominently on the platform at the time of login.

Your continued use of the joya2 platform following the posting of any amended Terms constitutes your acceptance of those amendments. If you do not agree with any amended Terms, you must stop using the platform immediately. It is your responsibility to review these Terms periodically to remain informed of any updates.

13Contact & Support

If you have any questions about these Terms and Conditions, wish to raise a dispute, or need assistance with your joya2 account, our customer support team is available around the clock via live chat and email. Please have your registered mobile number available when contacting support to expedite identity verification.